Refund Policy

Last updated: 2026

We want every couple and family we work with to be happy with their invitation website. Because each site is custom-built for your event, our refund terms work a little differently from an off-the-shelf product.

Before Work Begins

If you change your mind before we've started building your site, you're entitled to a full refund of any advance paid.

Once Work Has Started

Once we've begun building your invitation site (adding your event details, uploading your photos, customizing your template), the advance becomes non-refundable, as it covers the design and development time already spent. You'll still receive the completed site.

After Delivery

Once your invitation site has been delivered and handed over (i.e. your link is live and working), we don't offer refunds, since the product has been fully provided. If something isn't working as expected, contact us — we'll fix genuine bugs or issues at no extra cost.

Cancellations Due to Event Postponement or Cancellation

If your event itself is postponed or cancelled, your site can stay live and be updated with new details free of charge; refunds are not issued in this case since the website work has already been completed.

Add-Ons

Paid add-ons (express delivery, custom domain setup, printed cards, etc.) follow the same rule: refundable only if the specific add-on's work has not yet started.

Requesting a Refund

To request a refund where eligible, message us on WhatsApp at +91 90544 50022 or email help.growersmedia@gmail.com with your order details. We aim to respond within 24–48 hours.